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Switching to XLN
What happens when I sign up to switch to XLN Telecom?
Will there be any interruption or change to my service?
When will I receive my first bill?
Who should I contact concerning any service issues?
Faults
Who should I contact if there is a fault on my line?
Who will repair the fault?
How long will it take to repair a fault?
Does XLN offer any additional maintenance packages?
Invoices
How often does XLN send invoices?
Why is my first invoice for more than 1 month?
Are invoices itemised?
Payments
How can I pay my invoice?
Where can I make Giro payments?
If I make a payment how soon before my payment reaches XLN Telecom?
Other services
What other services does XLN offer?
Does XLN install new lines?
Can I take my existing phone number with me when I move premises?
Moving Premises
What do I do if I am moving premises?
Can I take my existing phone number with me when I move premises?
What are my options if I can’t retain my number?
What is the cost?
Line Transfer
Can XLN transfer my line?
What if I have digital or ISDN lines?
What if I have a switchboard or a PBX System or a Versatility System?
Can XLN transfer my line as I am a residential customer?
What happens if I am already in contract with another telecom provider?
How can I be sure that I will have the cheapest UK’s tariff?
Broadband
Can I get only broadband?
How to switch to XLN Broadband from my current provider?
Does XLN provide Modem?
Does XLN provide email accounts?
How long does it take to set up broadband to my account?
What are my email server settings?
If any problem could I call XLN Help line?
What computer equipment do I need?
Will ADSL affect my normal telephone connection?
Will all BT Select Services be supported?
What is the fair usage policy?
Why Dial-up is being replaced with Broadband?
What is the length of contract for broadband?
XLN Secure
Where can I find the FAQs for XLN Secure?
Call costs
What does call capping mean?
Does XLN charge connection fee?
How are calls billed?
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